Basis — Support

Need a hand? Email support@basishealth.app and we'll get back to you.

Manage or cancel your subscription

Basis Membership is billed by Apple. To manage or cancel, open Settings > [your name] > Subscriptions on your iPhone (or the App Store app > your profile > Subscriptions). Cancel at least 24 hours before your renewal date to avoid the next charge. Deleting the app does not cancel your subscription.

Restore your membership

On a new device or after reinstalling, tap Restore Purchase on the membership screen, or go to You > Membership > Restore. Your subscription is tied to your Apple Account.

Free trial & billing

New members start with a 14-day free trial, then $1.00 per month (U.S.; prices vary by region) unless you cancel. Payment, refunds, and receipts are handled by Apple — see Apple billing support or request a refund at reportaproblem.apple.com.

Connect Apple Health

Connecting Apple Health lets Basis scale each day to your real recovery, sleep, and energy. It's optional — Basis works with the information you enter manually. Manage access anytime in Settings > Privacy & Security > Health > Basis.

Your privacy

Basis runs entirely on your device — no account, no server. Your health data stays in Apple Health and is never sold or shared. Read the full Privacy Policy.

A note on health

Basis provides general wellness and fitness guidance — it is not medical advice and not a medical device. Talk to your healthcare provider before starting or changing an exercise or nutrition program, especially if you are pregnant, postpartum, or managing a medical condition.

Contact

Basis Health LLC
Miami, Florida
Support: support@basishealth.app
Privacy: privacy@basishealth.app